Catalina's Therapeutic Massage

Q: Where are you located?

A:  We are located upstairs in Bellezza Salon, 2241 Monroe Ave., Rochester  NY, between 590 and 12 corners.

Q: What do I wear when I am getting a massage?

A: Most people will undress down to their underwear.  You are covered with a  sheet at all times.  The only area of exposure is the area that is being worked  on.  Private areas will never be addressed. This is a professional field.

Q: How long should I go for?

A:  It all depends on if you only want certain areas such as neck and back  done.  If this is the case than 30mins is enough time.  If you want to enjoy a full  body massage then you must come in for 60min + sessions.

Q: How often should I come in?

A:  On average you should come in every four weeks to maintain your muscles.   Most clients start to feel the tension building up again close to that  time.  Although, if you have muscle issues that need to be addressed then you  will be asked to come in every two weeks until your range of motion and muscle  tissues have improved.

Q: Should I come in early?

A: We do have you fill out a client information sheet and go over it with you, so  we do require that you come in at least 5 minutes before your scheduled  appointment. If you would like to fill it out at home , please click and print out  at your computer, the "client information Sheet " the button is at the top of  this page.

Q:
Is it appropriate to tip your massage therapist? And if so, how much?

A:  Tips are greatly appreciated.  On average, clients do give between 15-20%  of the service cost.

Q: Do you do couple's massage?

A:  As of right now ….no.  But we do work in Bellezza Salon and Spa so there  are many ways to treat yourself while the other is getting a massage.  Example,  one will get a massage while the other gets a facial or pedicure. Vise Versa 
 The Bellezza Salon & Spa # is 585-271-4460
             & 
Esthetics by Natalie # is 585-314-0285 online appointment calendar for esthetics is at
 http://www.estheticsbynatalie.com

Q: Is there a fee if I miss an appointment?

A:  If you call before 24 hours of your appointment then there is no fee.  I do  understand that events happen so if you are confronted with an event on the  day of the service please call as soon as you know about it so we can schedule  some else.  If you don't call or show up then there is a fee applied.

Q: How far in advanced should I call to get an appointment?

A:  You should call at least 24 hours before to see if you can get in.  If you are  a reoccurring client I do suggest that you book your next appointment before  you leave your massage.  This way you do have first dibs on the time and date  that you want. There is a online appointment "booking" calendar also on this  website.  You may view the available times and book right at your computer.   This eliminates the phone tag.

Q:  Will I feel sore after a massage?

A:   Some people will have some soreness within the next 2 days of a massage.   This is normal due to the fact that the procedure for massage is the breaking  up and releasing toxins and lactic acids from the muscles.  If you are receiving  trigger point work or deeper pressure you may experience some soreness.

Business days:
Sunday & Monday = Closed
Tuesday- Saturday = Open
Please schedule your appointment today.

Catalina's Therapeutic Massage
2241 Monroe Ave.
Rochester, NY 14618
(585) 503-8355
joellecatalina@massagetherapy.com